Here are some best practices for securing your virtual classroom using Zoom. Zoom comes pre-stocked with numerous security features designed to control online classrooms, prevent disruption, and help educators effectively teach remotely. Visit the following DOE web pages for up-to-date guidance and information:ĭOE Employees should sign in and view the Technology section of the InfoHub to see if the answers to questions are there.Zoom has helped schools and teachers around the world quickly shift to remote virtual learning, and we want all of them to have the same productive - and secure - learning environment as their traditional classroom settings. Please do not call the desk, or direct families there, for iPad status. You can also visit our Passwords page for more information Get iPad Request Status Information from the Remote Learning Device (RLD) ReportĪs a reminder, schools are now responsible for device management, and the School Technology Point of Contact (SPOC) or other school contact for families can use the RLD Report to help families get their iPad request status.The DOE Service Desk does not keep information about the status of individual iPad requests. (Even if you forgot your current password, or it expired, you can sign in by answering security questions or verifying personal information). All DOE staff can reset their passwords themselves online at the DOE Identity Management Portal.
The majority of calls from DOE staff concern DOE password resets. In many cases, the request form will provide visitors with the answers they need, based on the information they provide and eliminate the need for them to submit a ticket. Please encourage students and families to submit a ticket online before calling the Help Desk.
All technical support requests can be made online at the following locations:
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